We work onsite and online. Online, we assist people outside of the region in which we work, particularly in other countries. This allows people to speak their own languages. We work in English, Croatian/Serbian/Bosnian, German, and Dutch, and occasionally in French.
We do not charge for our assistance. However, contributions are welcome.
We occasionally run into situations for which we do not have the facilities and/or the personnel and/or the specific knowledge required. In such situations, we refer the person elsewhere. Where we do not have the capacity to work with a client, we attempt to find another person who can engage in that work. In this context, we sometimes refer to other organizations and individuals.
We regard psychological challenges as precisely that – reactions to situations rather than pathological illnesses. Accordingly, we feel that it is far more effective to encourage the person to face those challenges and reactions head on rather than to use drugs. On the contrary, we discourage the use of psychotropic drugs and encourage the person to disengage from them, albeit slowly and cautiously.
As mentioned elsewhere on this website, we feel that it is far better for a person to obtain assistance at a local level, getting that assistance from people who understand the situation better than we as outsiders ever can. Thus, while we carry out such direct work gladly, we feel that our role lies more in training and supervising others who can work with specific clients in specific situations.